Frequently Asked Questions

Everything you need to know about your Olympus London experience.

How long does shipping take within the UK and internationally?

Standard UK delivery typically takes 2-4 business days. For our international clientele, shipping usually ranges from 5-10 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic return or exchange.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. As a London-based brand, we use standard UK sizing, but we provide conversions for US and EU scales to ensure a perfect fit.

Which payment methods do you accept?

Olympus London accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna and Clearpay.

Are your garments ethically produced?

Sustainability and ethics are at our core. We partner exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials designed to last beyond a single season.

Can I track my order once it has been placed?

Yes. Once your order is dispatched from our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.